Privacy Policy

Who we are

Real Asset Solutions (RAS) is a Dubai-based advisory platform for UAE property financing. This policy explains how we handle information when you use rasdxb.ae, the mortgage simulator, the client portal, or communicate with our advisers.

RAS is not a bank. Mortgage products are originated and underwritten by licensed financial institutions. Those institutions and other independent advisers may also have their own privacy notices.

Information we collect

• Contact and identity details, such as your name, email address, phone number and residency status.
• Property and financing information you enter, including indicative property value, down payment, income and preferred loan term.
• Account and authentication information, such as your user ID, sign-in method, session and security logs. Google sign-in provides basic profile information; we do not receive your Google password.
• Documents and information you or your adviser add to your client file, including identification, financial documents, valuations, messages and signature status.
• Technical information, such as IP address, browser, device and usage information, including information recorded for security and troubleshooting.

How we use information

• Provide indicative calculations and respond to your enquiries.
• Create and secure your account, authenticate you and operate your client workspace.
• Prepare, review and manage your financing file at your request.
• Exchange documents, messages and agreements with you and your adviser.
• Coordinate with banks, valuation providers and other service providers when you ask us to progress your file.
• Maintain security, prevent misuse, troubleshoot the platform and meet applicable legal or regulatory obligations.

Sharing and service providers

We do not sell your personal information. We share only what is reasonably needed to provide the service, respond to your instructions, protect the platform or comply with law.

Our service providers may include Vercel for website hosting, Neon for database and authentication, Google for optional sign-in, our SMTP email provider for account messages, DocuSeal for electronic signatures, and communications providers such as WhatsApp. Information sent directly through a third-party service is also governed by that provider’s terms and privacy policy.

We may share relevant file information with prospective lenders, valuers, legal or property professionals when needed for your requested transaction. We may also disclose information where required by applicable law, court order or a competent authority.

Storage and international processing

Our platform and service providers may store or process information outside the UAE, depending on where their infrastructure and personnel operate. We use service providers and contractual or other safeguards where required for such processing.

We keep information only for as long as reasonably needed for your enquiry or client relationship, platform security, dispute resolution and applicable legal, accounting or regulatory requirements. Retention periods can differ by record type and transaction status.

Cookies and local storage

We use necessary authentication cookies to keep you signed in and protect your account. The site also stores preferences such as language and theme in your browser. We do not use these preferences to access your Google account or read your emails.

You can control cookies and local storage through your browser, but disabling necessary authentication cookies may prevent the portal from working.

Your choices and rights

Subject to applicable law, you may ask to access, correct, update or delete your personal information, or ask us to stop a particular use. You may also withdraw consent where processing relies on consent. Withdrawing consent does not affect earlier lawful processing, and some records may need to be retained for legal or legitimate operational reasons.

You can sign out through the client portal and manage Google access through your Google Account. Contact us using the WhatsApp link below to make a privacy request. We may need to verify your identity before completing it.

Security, children and changes

We use reasonable technical and organisational measures to protect information, including authenticated access and owner-only client-file checks. No online system can guarantee absolute security, so you should also protect your inbox, devices and sign-in sessions.

The platform is intended for adults considering property financing and is not directed at children. Do not create an account or submit personal information on behalf of another person unless you are authorised to do so.

We may update this policy as the platform or legal requirements change. The latest version and its effective date will be published on this page.